Product
How can I get more information about the product I want to buy?
- There is a short description within each product listing that mentions the style, and specific product measurements.
Where do your sale proceeds go?
- 100% of proceeds will go towards supporting critical social service programmes supported by Community Chest to empower the lives of children with special needs and youth-at-risk, adults with disabilities, persons with mental health conditions, seniors and families in need of assistance.
Order
I purchased a wrong item by mistake. What can I do about it?
- Send us a note at team_sharity@ncss.gov.sg within two days from your date of purchase. Do include your order number and provide full details including item(s) that are wrongly purchased and intended purchase items. We will try our best to help accommodate your changes.
- However, please understand that once your order has been processed and dispatched, it will not be possible to make any changes.
Am I able to stack my discounts?
- You can only apply one discount code at check out.
Delivery and Self-Collection
Do you offer self-collection?
- Self-collection is not available for the time being.
What happens if I missed my delivery?
- Yes, if you have missed the delivery, you will receive a WhatsApp notification from our appointed delivery service provider AYT (Ah Yong Trading). Please reply the delivery team with details and we will help to reschedule your delivery.
Local (Singapore) Delivery
- We provide free shipping for orders above SGD 60.
- For orders below SGD 60, delivery is charged at a flat fee of SGD 5.
- You can expect to receive your order within 6 working days from the date of order purchased.
- You will receive a notification from our appointed delivery service provider, AYT, via mobile message.
Can I change my order details?
- If you require any changes to your order, please contact us at team_sharity@ncss.gov.sg as soon as possible. We will try our best to accommodate your changes.
- However, please understand that once your order has been processed and dispatched, it will not be possible to make any changes.
Do you ship internationally?
- We do not ship internationally at the moment. Hopefully soon!
Exchanges & Returns
Exchange Policy
Step 1: Eligibility
- Return item(s) within 30 days from the date the order is received
- Returnable: Apparels, bags, accessories, stationeries, toys in their original condition with product tags intact
- Non-returnable: Pre-order, Sale items, and items bought using discount codes
Step 2: Contact Us
- Please email us at team_sharity@ncss.gov.sg with the following details
- Email address used to place the order
- Order number
- Item(s) to be returned
- Reason for the return
- The customer is responsible for the shipping costs incurred during the return of their item(s). Shipping costs are non-refundable, and articles should be shipped back to our return address via registered mail or any delivery method with a tracking service. We will not be responsible for any lost or misplaced mails.
Step 3: Returns & Exchanges
- Upon receiving your item(s), the team will inspect your returned items(s). Once approved, we will notify you via email and initiate the exchange or refund.
Others
Where can I find your ongoing promotions/discounts?